- By default, we do not accept returns or exchanges for our digital marketing services once they have been delivered.
- The nature of our services often involves the expenditure of work hours and resources, making it challenging to facilitate returns.
- Each case scenario regarding returns or refunds will be evaluated on a case-by-case basis.
- Refunds may be issued in certain circumstances, including but not limited to:
- Services unable to be delivered due to unforeseen circumstances or technical issues on our end.
- Errors in following client instructions that directly impact the deliverables and the intended outcome.
- If a client experiences significant dissatisfaction with our services, we will consider the circumstances and work towards a satisfactory resolution.
Process for Requesting a Return or Refund:
- Clients seeking a return or refund must contact our customer support team within 10 working days of service delivery.
- To initiate the process, please send an email to [email protected] with a detailed explanation of the issue, relevant order information, and any supporting documents or evidence.
Refund Evaluation and Processing:
- Our team will carefully review the client’s request and assess its eligibility for a refund based on the circumstances presented.
- If the request is approved, the refund amount will be determined based on the extent of the issue and the impact on the service’s effectiveness.
- Refunds will be processed within 10 days from the date of approval.
- For any questions or concerns regarding our returns policy or to initiate a return or refund request, please contact our customer support team at [email protected] or +27 82 6892247.
Note: This returns policy is subject to change and may be updated periodically. Clients will be informed of any changes via email or on our website.
We appreciate your understanding and cooperation regarding our returns policy. Our goal is to ensure that you receive the highest level of satisfaction with our digital marketing services while maintaining transparency and fairness in our business practices.
- In South Africa, digital marketing services are considered non-returnable due to the nature of the work involved, which includes expended work hours. We do not offer exchanges or accept returns as a standard policy. However, if services are unable to be delivered due to unforeseen circumstances or errors in instructions and deliverables, a refund may be issued after a thorough evaluation.
- Our standard policy for digital marketing services in the United States is that they are non-returnable, given the time and effort invested in providing these services. We do not offer exchanges or accept returns by default. Nevertheless, in cases where services cannot be delivered or if errors occur in instructions and deliverables, a refund may be considered following a comprehensive assessment.
- Digital marketing services provided in the United Kingdom are considered non-returnable due to the work hours expended in their delivery. As a default policy, we do not offer exchanges or accept returns. However, if circumstances arise where services cannot be delivered or if errors are identified in instructions and deliverables, a refund may be granted following a thorough evaluation.
- In Australia, our policy for digital marketing services is that they are non-returnable due to the invested work hours. We do not facilitate exchanges or accept returns as a standard practice. However, if situations arise where services cannot be delivered or if errors are found in instructions and deliverables, a refund may be provided after a detailed assessment.
Please note that this policy is subject to change, and exceptions may be made on a case-by-case basis. We are committed to ensuring customer satisfaction and will do our utmost to address any concerns or issues that may arise in the delivery of our digital marketing services. Please do not hesitate to reach out to our customer support team for further assistance.