Welcome to Pulling Rabbits! (Cape Town)

Your journey with us begins here, in the vibrant heart of Cape Town, and extends across the digital landscape. The terms and conditions outlined below serve as the governing principles for all usage of our services, thereby establishing a binding contract between you, the User or Customer, and us, Pulling Rabbits.

In choosing to utilize our services, you signify your acceptance of these terms in their entirety. If you’re representing a company, entity, or organization, you’re declaring that you are an authorized representative with the requisite authority to bind said organization to these terms and that you’re accepting these terms on behalf of that organization. Welcome aboard, we’re thrilled to have you with us!

1. Introduction:

At Pulling Rabbits, we’re proud to offer premium ghostwriting and content distribution solutions. By engaging our services, you’re entrusting us with the creation of tailored content, specifically crafted based on your provided specifications. But our services don’t stop at creation – we also take charge of distributing your content across a variety of high-traffic blogs throughout South Africa, all of which feature links back to your website. As part of our comprehensive package, we further provide a service to enhance your social media presence by boosting your likes and followers. By choosing Pulling Rabbits, you’re opting for a holistic approach to content creation and distribution, designed to maximize your reach and impact.

The purpose of these Terms and Conditions (T&Cs) is to establish a clear and comprehensive understanding of the agreement between you, the client, and us, Pulling Rabbits, regarding the services we provide. These T&Cs serve as a binding contract, outlining the rights, responsibilities, and obligations of both parties. By choosing to engage our services, you acknowledge and agree to abide by these T&Cs. Any breach of these conditions may lead to cessation of services or other remedies as provided under the law. We aim to foster a transparent and mutually beneficial relationship, and these T&Cs play a crucial role in ensuring that.

2. Acceptance of Terms:

By choosing to engage with the services offered by Pulling Rabbits, you, the user, are thereby confirming your acceptance of these Terms and Conditions in their entirety. Your decision to use our services signifies your understanding, agreement, and acceptance of the full T&C outlined here. If you do not agree with these T&Cs, we kindly ask that you refrain from using our services. We reserve the right to make changes to these T&Cs at any time, and your continued use of our services following any changes will signify your acceptance of those adjustments.

3. Description of Services:

Ghostwriting Services: Your ideas, voice, and vision serve as our guide in crafting engaging and high-quality content tailored specifically for your target audience. Our talented team of writers dedicates their expertise to ensure your message is not just delivered but truly resonates with your readers. Upon completion, the content is sent to you via email, providing you with the flexibility to handle the distribution yourself. However, if you prefer a more comprehensive solution, depending on the service package chosen, we can seamlessly transition into distributing the content on your behalf, saving you valuable time and effort. This way, you can focus on what you do best while we handle the intricacies of content creation and distribution.

Content Distribution Services: Amplifying your message is a crucial part of our service offering. We distribute your tailor-made content across a variety of relevant and popular blogs in South Africa, ensuring your brand narrative reaches a wide audience. To keep you in the loop and maintain transparency, we compile and send you a simple report containing links to your distributed content. This allows you to directly see where your articles have been placed, and monitor the expansion of your brand’s footprint in the digital space. With us at your side, rest assured that your content will reach the right audience at the right time.

Social Media Enhancement: To thrive in today’s digital era, a robust social media presence is indispensable. As a part of our extensive service suite, we strive to bolster your social media likes and followers. To achieve this, we engage third-party services that are experts in augmenting social media engagement. Please note, that while these services are effective in enhancing your social media presence, we do not handpick the individuals who will like or follow your account. As such, we have no control over the specific profiles that interact with your social media platforms. Nonetheless, this service is instrumental in expanding your online visibility, improving brand recognition, and fostering broader audience engagement.

Trial Period Services :

By accepting the terms and conditions of Pulling Rabbits (hereinafter referred to as “the Company”), the user (hereinafter referred to as “the User”) specifically agrees to the following clause regarding the first month of service:

  1. The User is entitled to receive the first month of service free of charge as a promotional offer by the Company.
  2. The free first month of service will be provided to the User without any cost.
  3. In order to avail of the free first month of service, the User agrees to commit to a minimum subscription period of six months with the Company, commencing immediately after the completion of the free first month.
  4. The User acknowledges and agrees that if they terminate their subscription before the completion of the six-month commitment period, they will be liable to pay for the remaining months of the commitment period at the agreed subscription rate.
  5. The User understands that the subscription rate will apply from the second month onwards after the completion of the free first month.
  6. The Company reserves the right to modify or cancel the first month’s free promotion at any time without prior notice.
  7. The User agrees to provide accurate and up-to-date billing information to the Company for the duration of the six-month commitment period.
  8. The User understands that failure to provide accurate billing information or any attempt to circumvent the six-month commitment period may result in the termination of their account and the User being responsible for any outstanding payment owed to the Company.
  9. The Company reserves the right to enforce this clause and take appropriate legal action to recover any outstanding payment owed to them in the event of a breach by the User.
  10. The User acknowledges that the first-month free promotion is not transferable and is only available to new customers who have not previously subscribed to any services provided by the Company.
  11. This clause is governed by the laws of the jurisdiction in which the Company is located.

By proceeding with the service, the User confirms that they have read, understood, and agreed to these terms and conditions, including this clause, set forth by Pulling Rabbits.

4. Indemnity:

By using our services, you agree to indemnify and hold harmless Pulling Rabbits, along with its affiliates, employees, and agents, from any claims, damages, losses, and costs, including but not limited to legal fees, that arise directly or indirectly from your use of our services. This includes, without limitation, any breach by you of these Terms and Conditions, any violation of applicable laws or regulations, or any content that you distribute or share using our services.

5. Disclaimers:

Ghostwriting Services Disclaimers: While we endeavor to create content that aligns with your vision and objectives, the client acknowledges that the final utilization and interpretation of the content are beyond our control. As such, Pulling Rabbits is not responsible for any repercussions or liabilities arising from the use or misuse of the delivered content.

Social Media Enhancement Services Disclaimers: Our services are designed to increase social media engagement through legitimate third-party partners. However, Pulling Rabbits does not have control over the individuals or entities that may like or follow your social media accounts through these services. Therefore, we cannot guarantee the quality or authenticity of such likes and followers. The client understands and agrees that Pulling Rabbits is not responsible for any issues or liabilities arising from the use of third-party social media enhancement services.

Content Distribution Services Disclaimers: Pulling Rabbits ensures the distribution of your content across trusted and widely recognized platforms. However, we have no control over traffic, engagement, or changes that these platforms may undergo after the content has been distributed. Consequently, Pulling Rabbits is not liable for any changes or issues arising on these platforms that may affect the visibility or accessibility of the distributed content.

Upon completion of the distribution process, we provide a concise report detailing where the content has been placed, accompanied by appropriate links. The scope of our service is strictly limited to content distribution and reporting. The client acknowledges that we are not obligated to provide any additional information or explanation about our distribution strategies, optimization techniques, or any other proprietary methods used in the execution of our services. As such, Pulling Rabbits is not liable for providing insight or education on these matters beyond the contracted service.

Service Commencement Disclaimer: The initiation of our services is contingent upon the completion and submission of the required questionnaires by you, our client. These questionnaires are integral to our process as they provide us with essential information about your business, goals, and preferences, enabling us to tailor our services to your unique needs. Our team can only commence work on your project once we’ve received these filled-out questionnaires.

Should there be any delay or failure in completing and submitting these questionnaires, please be aware that this will correspondingly delay the start of our services. We appreciate your understanding and cooperation in this matter as it helps us maintain our commitment to delivering personalized and effective content strategies for your business.

6. Payment Terms

Pulling Rabbits operates on a subscription-based model, where services are charged every month. The cost of the services depends on the specific subscription plan you choose. Each plan is curated to cater to various needs and budgets, so you can find one that best suits your requirements.

All payments for our services are processed through the secure and trusted PayFast gateway. By opting for our services, you agree to comply with PayFast’s terms and conditions, alongside our own.

Upon payment, you commit to the entirety of the charge associated with your selected subscription plan. It’s important to note that all fees specified in these subscription plans are non-refundable. This policy stands regardless of whether you make full use of your subscription within the monthly period.

It’s crucial to understand that by agreeing to these terms and conditions, you’re entering a legally binding contract. This mandates that you pay the agreed-upon fees for the subscription plan you choose. We trust in your understanding of this policy as we work together to provide you with top-tier content writing and distribution services.

7. User Obligations and Code of Conduct

As a user of Pulling Rabbits services, you have certain obligations and responsibilities. These guidelines are established to ensure a positive and professional environment for all parties involved:

Lawful Conduct: Users are expected to use our services lawfully. Any illegal activities, including but not limited to copyright infringement, fraud, or spreading malicious software, are strictly prohibited.

Respectful Interaction: We strive to foster a respectful and professional working relationship with our clients. As such, any form of harassment, discrimination, or abusive behavior toward our staff will not be tolerated.

Correct Information: You are expected to provide accurate, current, and complete information in your communications with us, particularly when filling out questionnaires. The quality and effectiveness of our services largely depend on the accuracy of the information you provide.

Responsible Use: Our services are designed to assist you in promoting your business or personal brand. We expect you to use these services responsibly and not for any harmful or misleading purposes.

Failure to adhere to these guidelines may result in termination of our services without a refund. We reserve the right to take any legal action necessary in response to illegal activities or violations of these obligations.

8. Intellectual Property Rights

Pulling Rabbits holds high regard for intellectual property rights. Here’s how we approach this critical aspect:

Ownership of Created Content: Once the content is fully paid for and delivered, the client will own the rights to the content. Pulling Rabbits surrenders all rights and claims over the content, and it may be used, reproduced, modified, or distributed by the client as they see fit.

Use of Content by Pulling Rabbits: Despite the transfer of ownership, Pulling Rabbits reserves the right to use the created content or any part of it for promotional purposes, including but not limited to showcasing in our portfolio, marketing materials, and social media platforms. No confidential information will be disclosed during such use.

Originality Guarantee: All content provided by Pulling Rabbits is guaranteed to be original and free from plagiarism. We take great care to respect and abide by all copyright laws and expect our clients to do the same.

Third-Party Materials: Any third-party materials used in the creation of content, such as stock images or software, will be used in accordance with their respective licensing agreements. It is the client’s responsibility to comply with these licenses if they choose to modify or distribute the content further.

These intellectual property provisions ensure a fair and respectful treatment of the content and materials we create and handle. Please respect these terms to maintain a healthy, productive working relationship.

9. Privacy Policy

At Pulling Rabbits, we respect your privacy and are committed to protecting your personal information. Here’s an overview of how we handle user data:

Data Collection and Usage: We collect and use personal data only as necessary to deliver our services, respond to your inquiries, and optimize our service delivery. This data may include your name, contact details, payment information, and any other information you provide when engaging our services.

Confidentiality: We maintain strict confidentiality of your data. We do not share, sell, rent, or otherwise disclose your personal information to third parties, except as required by law or as necessary to provide our services.

Data Security: We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and as such, we cannot guarantee its absolute security.

Your Rights: You have the right to access, update, or delete your personal information at any time. Please reach out to us if you wish to exercise these rights.

Third-Party Links: Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these websites.

Privacy Policy Updates: We may update our Privacy Policy from time to time. Any changes will be posted on this page and, if significant, will be communicated to you through the contact information you’ve provided us.

For a more detailed understanding of our data handling practices, please visit our Privacy Policy page. By using our services, you consent to the collection and use of your information by our Privacy Policy.

10. Confidentiality and Discretion

At Pulling Rabbits, discretion and confidentiality are not just add-ons, but the very essence of our business ethos. We deeply respect your privacy and prioritize the protection of your information and reputation.

When you engage in our services, you become part of our confidential client base. This means that your use of our services will not be disclosed, discussed, or used with other parties under any circumstances. We work hard to ensure that no one, outside of our dedicated team, knows that you are using our services.

Your trust is our top concern, and we take every step to maintain a secure and confidential relationship with you. We are not just your content creation and distribution service – we are your discreet, silent partner, your ghost secret weapon working behind the scenes.

By choosing us, you’re choosing a partner who values privacy as much as you do. Your secrets, like your content, are safe with us.

11. Limitation of Liability

To the fullest extent permitted by law, in no event shall Pulling Rabbits, including its respective officers, directors, employees, representatives, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its services, be liable to any person or entity whatsoever for any direct, indirect, incidental, special, compensatory, consequential, or punitive damages or any damages whatsoever, including but not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) your inability to use, unauthorized use of, performance or non-performance of the site; (iii) unauthorized access to or tampering with your personal information or transmissions; (iv) the provision or failure to provide any service; (v) errors or inaccuracies contained on the site or any information, software, products, services, and related graphics obtained through the site; (vi) any transactions entered into through this site; (vii) any property damage including damage to your device or computer system caused by viruses or other harmful components, during or on account of access to or use of the site or any site to which it provides hyperlinks; or (viii) damages otherwise arising out of the use of the site and Pulling Rabbits services. The limitations of liability shall apply regardless of the form of action, whether based on contract, tort, negligence, strict liability, or otherwise, even if Pulling Rabbits has been advised of the possibility of damages.

12. Termination

Pulling Rabbits reserves the right, in its sole discretion, to terminate your access to the services offered, or any portion thereof, at any time, for any reason, or no reason at all, without prior notice or any notice. We reserve the right to refuse service to anyone for any reason at any time. This includes, but is not limited to, situations where your use of the services is in breach of these Terms and Conditions, involves fraudulent or illegal activities, or activities that may cause legal liability or financial loss to Pulling Rabbits’ business operations or to other users of this service.

In the event of termination, you will still be bound by your obligations under these Terms and Conditions, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, Pulling Rabbits shall not be liable to you or any third party for any termination of your access to our services.

13. Dispute Resolution

In the event of a dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity, or termination, the parties shall first seek settlement of that dispute by mediation by the applicable law.

Should mediation fail to resolve the dispute, either party may request that the dispute be resolved by confidential binding arbitration governed by the applicable law. The arbitration shall be held in English and the venue shall be determined based on the location of Pulling Rabbits.

This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties undertake to keep the arbitration confidential and not disclose it to anyone except for the purpose of enforcing an arbitral award.

Nothing in this clause shall be construed as preventing a party from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over the parties and the subject matter of the dispute as is necessary to protect the party’s name, proprietary information, trade secrets, know-how, or any other intellectual property rights.

14. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation, shall be governed by and construed by the laws of Cape Town, South Africa. Any legal action or proceedings arising out of or in connection with these Terms and Conditions shall be brought exclusively in the courts of Cape Town, South Africa. The parties hereby consent to the exclusive jurisdiction of these courts and waive any objection to the venue laid therein.

By accepting these Terms and Conditions, you acknowledge and agree that Cape Town, South Africa is an appropriate place for venue and consent to the jurisdiction of the courts in Cape Town, South Africa for all disputes arising out of or relating to the use of our services. If you do not agree, please do not use our services.

These terms and conditions are governed by and construed by the laws of South Africa.

By using our services, you agree to these terms and conditions.

Last updated: May 11, 2023

15. Changes to the Terms

Pulling Rabbits reserves the right, at its sole discretion, to modify, add, or delete portions of or otherwise change these Terms and Conditions at any time without prior notice to you. We will post the changes to these Terms and Conditions on this page and will indicate at the top of this page the date these terms were last revised.

It is your responsibility to check our Terms and Conditions periodically for changes. Your continued use of the Services following the posting of changes will mean that you accept and agree to the changes. If you do not agree to the new terms, please stop using our services immediately.

Any changes to the Terms and Conditions will not be applied retroactively and will not apply to disputes or events occurring before the posted changes. It is your responsibility to regularly check this page to determine if there have been changes to these Terms and Conditions and to review such changes.

16. Contact Information

Should you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us at [email protected]. We value your input and will strive to respond to your queries in a timely and professional manner. Your understanding of our Terms and Conditions is of utmost importance to us, and we are here to provide any necessary clarifications and address your concerns.